Human Zentric

Assessment of the degree of dehumanization in interpersonal processes and communications.

It can be carried out as an internal audit—with employees—and/or an external audit, involving clients and suppliers.

It allows you to measure the Humanization Index (HI) and detect areas for improvement, helping to prevent dehumanization in corporate culture and processes.

The consulting process addresses dehumanization in both internal processes and communications—between and for employees—and in customer and citizen service, always seeking a balance between automation and human interaction.

It improves the accessibility, personalization, and quality of processes and communications, streamlining them without sacrificing closeness and empathy. It also guarantees a sustainable transformation, where digitalization acts as a facilitator, but never as a substitute for human contact.

The DAMA method (दम) is a training designed to humanize processes and interpersonal communications, both inside and outside the company.

Inspired by Eastern philosophical principles, it invites people to reflect on their way of relating to colleagues, clients, and suppliers, highlighting the value of human relationships over dehumanization.

We train and certify HR professionals so they can empower their teams internally and foster a corporate culture centered on humanity, rather than one that reduces people to mere numbers.

Social Listening is a service that analyzes what customers and citizens say about a company or institution on social media, forums, and other digital channels. It helps identify needs, concerns, and trends, offering a faster, more empathetic, and personalized response. Incorporating this service improves the humanization of the service, as it allows for anticipating problems, adjusting communication, and strengthening relationships with the public based on their real opinions.

The Reviews Report is a service that collects, analyzes, and extracts insights from customer and citizen reviews and ratings on various platforms. It allows you to detect patterns of satisfaction and dissatisfaction, identify areas for improvement, and act quickly to optimize the experience. Implementing this service strengthens the humanization of the service, giving users a voice, improving transparency, and building a closer relationship based on trust.

What would a Human Zentric hospital look like, or a hotel, an airline or airport, a telecommunications company, an insurance company, or a bank?.

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We reimagine your company, business, or institution by rebalancing technology and people to increase revenue, make it stand out, and enhance its brand image and reputation.