The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.
*Note: This page currently has several sections. Once you complete editing the Accessibility Statement below, you need to delete this section.
To learn more about this, check out our article “ Accessibility: Adding an Accessibility Statement to Your Site ”.
Requests, issues and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]
Human Experience Index
What is the HXI?
The Human Experience Index (HXI) is an indicator that measures how human and caring a person’s experience was when interacting with an organization. Through a simple question — How human and empathetic was your experience with us? — it provides a clear and actionable score about the treatment received.
What is it for?
The HXI helps identify whether an organization is truly putting people at the center. It’s not just about efficiency or satisfaction, but about how people feel when they are treated — with humanity, empathy, and care. It’s a key tool to improve relationships, foster customer loyalty, and create more human-centered environments.
How does it complement the NPS?
While the Net Promoter Score (NPS) measures loyalty and likelihood to recommend, the HXI measures the human quality of the experience. They are complementary indicators: a person might recommend you (high NPS) but still feel the treatment was cold or impersonal (low HXI). Using both gives a more complete view of the customer or user experience.
What are the benefits of using it?
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Identifies areas to improve human interaction.
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Builds more authentic and lasting relationships.
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Improves brand reputation and perception.
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Boosts internal engagement by promoting more empathetic cultures.
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Helps differentiate in increasingly impersonal markets.
Who should use it?
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Any organization that wants to measure and enhance the human aspect of its relationships:
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Companies with customer service teams
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Human resources departments
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Healthcare centers
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Institutions in general
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Social or community-oriented projects
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Startups or large corporations focused on user or employee experience
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Universities and educational institutions
Any other conscious organization that places the person (patient, customer, consumer, citizen...) at the center and considers the human factor as a key and differentiating element.
How does it work?
When to ask: Right after a significant interaction (purchase, service, call, support, etc.)
Who to ask: Whoever experienced that interaction: customer, user, patient, collaborator, etc.
What to ask:
How human and empathetic was your experience with us?
Scale from 0 to 10 (0 = not at all human and empathetic, 10 = extremely human and empathetic)
How it’s measured:
Calculate the percentages of:
Promoters (scores 9–10)
Detractors (scores 0–6)
Then apply the formula:
HXI = % Promoters – % Detractors
The result ranges from -100 to +100
A positive HXI indicates a good perception of human treatment.
An HXI above +50 reflects an exceptionally human experience.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on this site
We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option] . This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information] :
Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site's pages
Defined clear heading structures on all of the site's pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible
Declaration of partial compliance with the standard due to third-party content [only add if relevant]
The accessibility of certain pages on the site depends on contents that do not belong to the organization, and instead belong to [enter relevant third-party name] . The following pages are affected by this: [list the URLs of the pages] . We therefore declare partial compliance with the standard for these pages.
Accessibility arrangements in the organization [only add if relevant]
[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (eg, the parking lot and/or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disability services and their location, and accessibility accessories (eg in audio inductions and elevators) available for use]
