The purpose of the following template is to assist you in writing your accessibility statement. Please note that you are responsible for ensuring that your site's statement meets the requirements of the local law in your area or region.
*Note: This page currently has several sections. Once you complete editing the Accessibility Statement below, you need to delete this section.
To learn more about this, check out our article “ Accessibility: Adding an Accessibility Statement to Your Site ”.
Requests, issues and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
[Name of the accessibility coordinator]
[Telephone number of the accessibility coordinator]
[Email address of the accessibility coordinator]
[Enter any additional contact details if relevant / available]
Human Zentric Score (HZS)
Measuring organizational humanity to improve people, processes and results
What is the Human Zentric Score?
The Human Zentric Score (HZS) represents the impact that an organization’s decisions, processes, and structures have on the people it engages with—employees, customers, suppliers, and the community. The score considers only objective, quantifiable indicators tied to human sustainability, avoiding subjective or non‑verifiable elements. Its goal is to provide a precise, auditable, and comparable tool for assessing how human‑centric an organization is within an ethical, inclusive, and resilient economy.
Dimensions and their indicators (observable KPIs)
1. Institutional language (max 20 pts)
Assesses whether public discourse is warm and empathetic or technocratic and cold.
Key indicators (KPIs):
• Presence of values such as empathy, people, sustainability, inclusion
• Use of humanistic vs. corporate or automated language
• Key phrases showing a focus on well‑being or emotions
• Language accessibility on the corporate site and public materials
2. Internal voice – Employees + DEI (max 30 pts)
Analyzes publicly reported employee experience and diversity, equity, and inclusion indicators.
Key indicators (KPIs):
• Ratings on Glassdoor, Indeed, Comparably
• Estimated voluntary turnover %
• % of women and minorities in leadership roles
• Published inclusion policies
• Gender and ethnic pay gap % (estimated)
• Verified accessibility certifications or DEI policies
• Public testimonials consistent with a culture of well‑being
3. External voice – Customers (max 30 pts)
Measures customers’ perception of humane, personalized treatment.
Key indicators (KPIs):
• Ratings on Trustpilot, Google, forums, or social media
• Public Net Promoter Score (NPS), if available
• Cases of empathetic service or personalized experiences
• Availability of real human support (visible direct contact)
4. Processes and technology (max 20 pts)
Evaluates the balance between technological efficiency and human contact.
Key indicators (KPIs):
• Presence of impersonal forms vs. real assistance
• Visibility of the human team (photos, names, roles)
• Existence of participatory processes, co‑creation, or feedback loops
• Options for direct assistance without mandatory automated filters
5. Reputation and recognitions (max 10 pts)
Values objective recognitions such as “best places to work” or ethical best‑practice awards.
Key indicators (KPIs):
• Appearances in rankings like Great Place to Work, Merco, etc.
• Awards in CSR, customer service, ESG
• Collaborations or campaigns with visible human impact
• Positive presence in specialized or industry media
6. Purpose and meaning (max 20 pts)
Measures alignment between the stated purpose and real social impact.
Key indicators (KPIs):
• Purpose aligned with the common good or human sustainability
• % of profits reinvested in social or environmental impact
• In‑house projects with verifiable human impact
• ESG reports detailing social or environmental action
• Indicators of coherence between mission and visible decisions
7. Penalties – Visible frictions (up to −10 pts)
Detects publicly visible signs of dehumanization.
Key indicators (KPIs):
• Labor lawsuits or class‑action claims
• Strikes, conflicts, or public crises
• Viral negative campaigns (social media, press)
• Recurring unmanaged critical comments
Total: 0 – 100 points
HZS Interpretation Scale
0 – 39: Highly de‑humanized 🟥
40 – 59: Limited humanity 🟧
60 – 79: Solidly human‑centric 🟨
80 – 100: Exemplary human‑centric 🟩
Benefits of a high HZS
✔ Greater customer loyalty
✔ Lower employee turnover
✔ Stronger reputation
✔ Higher productivity & better workplace climate
✔ Lower operational and legal costs
Risks of a low HZS
⚠ Frequent customer complaints
⚠ Poor online reputation
⚠ Demotivation and talent loss
⚠ Inefficiencies in service and processes
⚠ Hidden costs from internal and external friction
How to improve your HZS
• Actively listen to customers and employees
• Humanize digital channels
• Review processes with empathy and clarity
• Earn external recognitions
• Measure, act and re‑measure
Request your company’s HZS for free by emailing us at talk@humanzentric.com
We’ll send you a report with your organization’s score and an estimate of the economic impact in terms of potential revenue not generated and the reasons behind it.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
Accessibility adjustments on this site
We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, and have made the site accessible to the level of [A / AA / AAA - select relevant option] . This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also [remove irrelevant information] :
Used the Accessibility Wizard to find and fix potential accessibility issues
Set the language of the site
Set the content order of the site's pages
Defined clear heading structures on all of the site's pages
Added alternative text to images
Implemented color combinations that meet the required color contrast
Reduced the use of motion on the site
Ensured all videos, audio, and files on the site are accessible
Declaration of partial compliance with the standard due to third-party content [only add if relevant]
The accessibility of certain pages on the site depends on contents that do not belong to the organization, and instead belong to [enter relevant third-party name] . The following pages are affected by this: [list the URLs of the pages] . We therefore declare partial compliance with the standard for these pages.
Accessibility arrangements in the organization [only add if relevant]
[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements - starting from the beginning of the service (eg, the parking lot and/or public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disability services and their location, and accessibility accessories (eg in audio inductions and elevators) available for use]